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Author Topic: PROBLEM LG-M1994D-PZ  (Read 8582 times)
PHORBI

Posts: 4


« on: April 14, 2011, 02:56:46 AM »

Hi I'm new here, I am writing from Barcelona (Spain) and I think this is the only forum where you can solve my problem. Sorry for my bad English.
I have an LG-M1994D monitor. In RGB it looks perfect, but not seen anything by HDMI or DVI-D.

Powerstrip shows the following information:

They can not obternerse valid EDID data from Windows or the driver's monitor.
DDC is not supported.
DDC communication with the monitor has failed or is not supported.

I have an ATI Raedon HD5770 and a clean installation of 64bits Porfesional W7.
I would be grateful if you help me solve this problem.
Thanks.
Logged
Ashley Saldanha
Administrator
*****
Posts: 1806


« Reply #1 on: April 14, 2011, 03:13:26 AM »

You would need to post the diagnostic report (Ctrl+S) from softMCCS before I could comment.

Generate 3 seperate reports:

1. connected to the LG via VGA
2. connected to the LG via DVI-D
3. connected to the LG via HDMI

Logged

PHORBI

Posts: 4


« Reply #2 on: April 14, 2011, 03:48:42 AM »

Connected to the LG via VGA.

11:32:31.31100...Open log 14/04/2011 11:32:31
11:32:31.31101...softMCCS version = 2.5.0.979
11:32:31.31102...OS version: 6.1.7601.2.Service Pack 1
11:32:31.32703...MAC address: E0-CB-4E-BA-A8-22
11:32:31.32704...Starting hardware device enumeration
11:32:31.32705...*******************************************
11:32:31.32706...BUS_SLOT = PCI00000,PCI00004,PCI00008,PCI0000C,PCI00010,PCI00014,PCI00018,PCI0001C,PCI00020,PCI00024,PCI00028,PCI0002C
11:32:31.32707...00000000 = 96011022,22300006,06000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,83A21043
11:32:31.32708...00000010 = 96031022,00100107,06040000,00010010,00000000,00000000,00010100,2000C1C1,FE90FE90,DFF1D001,00000000,00000000
11:32:31.32709...00000050 = 96091022,00100107,06040000,00010010,00000000,00000000,00020200,2000D1D1,FEA0FEA0,FDF1FDF1,00000000,00000000
11:32:31.3270A...00000088 = 43901002,02300107,01018F00,00004010,0000B001,0000A001,00009001,00008001,00007001,FE8FFC00,00000000,83891043
11:32:31.3270B...00000090 = 43971002,02A00106,0C031000,00804010,FE8FE000,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.3270C...00000098 = 43971002,02A00106,0C031000,00804010,FE8FC000,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.3270D...00000099 = 43981002,02A00116,0C031000,00004010,FE8FB000,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.3270E...0000009A = 43961002,02B00106,0C032000,00004010,FE8FF400,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.3270F...000000A0 = 43851002,D2300403,0C05003C,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.32710...000000A1 = 439C1002,02300005,01018A00,00000000,00000001,00000001,00000001,00000001,0000FF01,00000000,00000000,83891043
11:32:31.32711...000000A2 = 43831002,04100006,04030000,00004010,FE8F4004,00000000,00000000,00000000,00000000,00000000,00000000,836C1043
11:32:31.32712...000000A3 = 439D1002,0220000F,06010000,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.32713...000000A4 = 43841002,02A00507,06040100,00814000,00000000,00000000,40030300,2280E0E0,FEB0FEB0,0000FFF0,00000000,00000000
11:32:31.32714...000000A5 = 43991002,02A00106,0C031000,00004010,FE8FA000,00000000,00000000,00000000,00000000,00000000,00000000,83891043
11:32:31.32715...000000C0 = 12001022,00100000,06000000,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000
11:32:31.32716...000000C1 = 12011022,00000000,06000000,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000
11:32:31.32717...000000C2 = 12021022,00000000,06000000,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000
11:32:31.32718...000000C3 = 12031022,00100000,06000000,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000
11:32:31.32719...000000C4 = 12041022,00000000,06000000,00800000,00000000,00000000,00000000,00000000,00000000,00000000,00000000,00000000
11:32:31.3271A...00000100 = 68B81002,00100507,03000000,00800010,D000000C,00000000,FE9E0004,00000000,0000C001,00000000,00000000,E1471002
11:32:31.3271B...00000101 = AA581002,00100106,04030000,00800010,FE9BC004,00000000,00000000,00000000,00000000,00000000,00000000,AA581002
11:32:31.3271C...00000200 = 816810EC,00100507,02000003,00000010,0000D801,00000000,FDFFF00C,00000000,FDFF800C,00000000,00000000,83A31043
11:32:31.3421D...00000340 = 30441106,02100117,0C0010C0,00004010,FEBFF800,0000EC01,00000000,00000000,00000000,00000000,00000000,81FE1043
11:32:31.4051E...Graphics controllers found = 1
11:32:31.4051F...Device 1 = 17,68B81002,E1471002,00000100,FE9E0000,0000C000,00000002,RadeonEV
11:32:31.40520...Abstraction layer = 1
11:32:31.40521...Beginning initialization
11:32:31.40522...///////////////////////////////////////////
11:32:31.40523...Hardware monitor enumeration
11:32:31.40524...*******************************************
11:32:31.40525...Querying 00010001
11:32:31.40526..... <A0:w> 00
11:32:31.43627..... <A1:r> FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF*[P]
11:32:31.52928..... <A0:w> 00
11:32:31.56129..... <A1:r> FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF*[P]
11:32:31.7012A..... <A0:w> 00
11:32:31.7322B..... <A1:r> FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF*[P]
11:32:31.7322C...Nothing found on 00010001
11:32:31.7322D...*******************************************
11:32:31.8102E...Querying 00020001
11:32:31.8102F..... <A0:w> [P]
11:32:31.88830..... <A0:w> [P]
11:32:32.01331..... <A0:w> [P]
11:32:32.01332...Nothing found on 00020001
11:32:32.01333...*******************************************
11:32:32.09134...Querying 00030001
11:32:32.29435...Nothing found on 00030001
11:32:32.29436...*******************************************
11:32:32.37237...Querying 00040001
11:32:32.37238..... <A0:w> 00
11:32:32.40339..... <A1:r> FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF*[P]
11:32:32.4813A..... <A0:w> 00
11:32:32.5123B..... <A1:r> FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF*[P]
11:32:32.6373C..... <A0:w> 00
11:32:32.6683D..... <A1:r> FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF*[P]
11:32:32.6683E...Nothing found on 00040001
11:32:32.6683F...*******************************************
11:32:32.74640...Querying 00050001
11:32:32.74641..... [P]
11:32:32.82442..... [P]
11:32:32.94943..... [P]
11:32:32.94944...Nothing found on 00050001
11:32:32.94945...*******************************************
11:32:33.02746...Querying 00060001
11:32:33.02747..... [P]
11:32:33.10548..... [P]
11:32:33.23049..... [P]
11:32:33.2304A...Nothing found on 00060001
11:32:33.2304B...*******************************************
11:32:33.3084C...Querying 00070001
11:32:33.3084D..... <A0:w> [P]
11:32:33.3864E..... <A0:w> [P]
11:32:33.5114F..... <A0:w> [P]
11:32:33.51150...Nothing found on 00070001
11:32:33.51151...*******************************************
11:32:33.58952...Querying 00080001
11:32:36.55353...Nothing found on 00080001
11:32:36.55354...*******************************************
11:32:36.63155...Querying 00090001
11:32:39.59556...Nothing found on 00090001
11:32:39.59557...*******************************************
11:32:39.67358...*******************************************
11:32:39.67359...Software monitor enumeration
11:32:40.6875A...Finished monitor enumeration, total elapsed time = 9282 ms
11:32:40.6875B...Number of monitors enumerated = 0 total, 0 DDC/CI
11:32:40.6875C...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
11:37:10.2095D...*******************************************
11:37:10.2255E...Dump: complete Windows device enumeration
11:37:10.2255F...*******************************************
11:37:10.22560...1.DeviceName      = \\.\DISPLAY1
11:37:10.22561.....DeviceFlags     = 08000005
11:37:10.24062.....DeviceString    = ATI Radeon HD 5700 Series
11:37:10.24063.....DeviceID        = PCI\VEN_1002&DEV_68B8&SUBSYS_E1471002&REV_00
11:37:10.24064.....DeviceKey       = \Registry\Machine\System\CurrentControlSet\Control\Video\{5A387A18-AE2F-424C-9482-CBE350F3BB16}\0000
11:37:10.24065.....DeviceDriver    = aticfx64 8.17.10.1070
11:37:10.24066.....a.MonitorName   = \\.\DISPLAY1\Monitor0
11:37:10.25667.......MonitorFlags  = 00000003
11:37:10.25668.......MonitorString = LG M1994D-PZ(Digital)
11:37:10.25669.......MonitorID     = MONITOR\Default_Monitor\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
11:37:10.2566A.......MonitorKey    = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
11:37:10.2726B.......Raw EDID      = 0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
11:37:10.2726C...2.DeviceName      = \\.\DISPLAY2
11:37:10.2726D.....DeviceFlags     = 00000000
11:37:10.2726E.....DeviceString    = ATI Radeon HD 5700 Series
11:37:10.2726F.....DeviceID        = PCI\VEN_1002&DEV_68B8&SUBSYS_E1471002&REV_00
11:37:10.28770.....DeviceKey       = \Registry\Machine\System\CurrentControlSet\Control\Video\{5A387A18-AE2F-424C-9482-CBE350F3BB16}\0001
11:37:10.28771.....DeviceDriver    = aticfx64 8.17.10.1070
11:37:10.28772...3.DeviceName      = \\.\DISPLAY3
11:37:10.28773.....DeviceFlags     = 00000000
11:37:10.28774.....DeviceString    = ATI Radeon HD 5700 Series
11:37:10.30375.....DeviceID        = PCI\VEN_1002&DEV_68B8&SUBSYS_E1471002&REV_00
11:37:10.30376.....DeviceKey       = \Registry\Machine\System\CurrentControlSet\Control\Video\{5A387A18-AE2F-424C-9482-CBE350F3BB16}\0002
11:37:10.30377.....DeviceDriver    = aticfx64 8.17.10.1070
11:37:10.30378...4.DeviceName      = \\.\DISPLAYV1
11:37:10.31879.....DeviceFlags     = 00000008
11:37:10.3187A.....DeviceString    = RDPDD Chained DD
11:37:10.3187B.....DeviceID        =
11:37:10.3187C.....DeviceKey       = \Registry\Machine\System\CurrentControlSet\Control\Video\{DEB039CC-B704-4F53-B43E-9DD4432FA2E9}\0000
11:37:10.3507D.....DeviceDriver    = rdpdd 6.1.7601.17514
11:37:10.3507E...5.DeviceName      = \\.\DISPLAYV2
11:37:10.3507F.....DeviceFlags     = 00200008
11:37:10.35080.....DeviceString    = RDP Encoder Mirror Driver
11:37:10.36581.....DeviceID        =
11:37:10.36582.....DeviceKey       = \Registry\Machine\System\CurrentControlSet\Control\Video\{42cf9257-1d96-4c9d-87f3-0d8e74595f78}\0000
11:37:10.38183.....DeviceDriver    = rdpencdd 6.1.7601.17514
11:37:10.38184...6.DeviceName      = \\.\DISPLAYV3
11:37:10.38185.....DeviceFlags     = 00200008
11:37:10.39686.....DeviceString    = RDP Reflector Display Driver
11:37:10.39687.....DeviceID        =
11:37:10.39688.....DeviceKey       = \Registry\Machine\System\CurrentControlSet\Control\Video\{b043b95c-5670-4f10-b934-8ed0c8eb59a8}\0000
11:37:10.41289.....DeviceDriver    = rdprefdd 6.1.7600.16385
11:37:10.4128A...Total number of monitors enumerated = 1
11:37:10.4128B...*******************************************
Logged
PHORBI

Posts: 4


« Reply #3 on: April 14, 2011, 03:52:44 AM »

You would need to post the diagnostic report (Ctrl+S) from softMCCS before I could comment.

Generate 3 seperate reports:

1. connected to the LG via VGA
2. connected to the LG via DVI-D
3. connected to the LG via HDMI



Non signal via HDMI.
Enters power saving mode via DVI-D.

thanks
Logged
Ashley Saldanha
Administrator
*****
Posts: 1806


« Reply #4 on: April 14, 2011, 04:23:26 AM »

I'm afraid the monitor is defective - while it may work via analog VGA, it is missing the EDID - appartently on *all 3 inputs*.

I can't tell you how it got that way, but if you just bought it or its under warranty, you should return it or RMA it.
Logged

PHORBI

Posts: 4


« Reply #5 on: April 14, 2011, 05:18:03 AM »

I'm afraid the monitor is defective - while it may work via analog VGA, it is missing the EDID - appartently on *all 3 inputs*.

I can't tell you how it got that way, but if you just bought it or its under warranty, you should return it or RMA it.

Ok thanks, I think that is still under warranty.
Logged
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